Policies

What Can I Sell?

AuctionCare will not accept any item that we would estimate to sell on eBay^SM at less than $20. If you're unsure about the estimated value of your item, please contact us by email and we'll be happy to help determine the item's possible value on eBay.

In addition, eBay^SM has its own policy that determines the kinds of items that are allowed to be auctioned on its service. Learn more about eBay^SM's listing policies. AuctionCare will adhere to the policies established by eBay^SM.

Finally, AuctionCare reserves the right to refuse to accept any item presented to us for any reason.

Shipping

AuctionCare will use both UPS and USPS shipping services. Both services have their own policy guidelines (UPS guidelines / USPS guidelines) about what can be shipped, and AuctionCare will adhere to those policies. The two main points are:

• maximum of 150 pounds weight
• maximum of 108 inches length and/or girth

Damaged Items Sent to AuctionCare

AuctionCare will not be responsible for damage that occurs to items while being shipped to us.

We prefer not to receive your auction item by mail or delivery, but we recognize it may be the only way some customers have to use our service. If you are shipping items for us to sell on eBay^SM, the following policies will apply:

• if you have email access, AuctionCare will send you a digital image of the item after we receive it to confirm the item's condition
• if the item is damaged, AuctionCare will refuse to list the item on eBay^SM and you will have one of two options:
  • if you have purchased shipping insurance on the item, we will work with you to help you collect reimbursement from the shipping agency
  • if you have not purchased insurance, AuctionCare will offer you the chance to pay for shipping to have the item returned, and if you refuse, we will discard the item for you

Returns

AuctionCare's policy on accepting returns will vary with the item(s) being auctioned, and will be clearly stated in the auction listing.

In general, on items we deem eligible to be returned, we will allow a winning bidder to return the item only if s/he believes the item does not match the description in the auction listing. AuctionCare will tell all winning bidders that returned items must be received by AuctionCare within 15 days of the date the auction closed.

Unsold Items

If your item doesn't sell, we will notify you by email and offer you the option to relist the item. If it still doesn't sell after a second listing, we will notify you again and give you two options:

• arrange a date and time to pick up the item from AuctionCare within ten (10) days of the end of the auction
• request the item be returned (locally only) for a nominal delivery fee

If you don't wish to pick up or have AuctionCare return the item, we will discard it for you.

If you've shipped the item to us from outside the Tri-Cities area, where pick up and/or drop-off of your item is not an option, and would like to have the item returned, we will ship the item back to you provided you prepay shipping costs.

Have something to sell? Call AuctionCare at (509) 430-8033 to make a pick-up appointment! Call anytime - 24 hours a day, 7 days a week. We'll gladly return your call.

Questions? Please contact us.

AuctionCare.com, PO Box 4441, West Richland, WA, 99353

AuctionCare is not affiliated with or related to eBay^SM or any other online auction service. We are an independent service provider.